Ergomobility Thames Valley
7 Tylorstown
Caversham
READING
RG4 7XW

Telephone: 01183218193


Access and facilities


  • Facilities for the partially sighted or blind
  • Assistance dogs welcome
  • Assisted wheelchair access
  • Facilities for the mobility impaired
  • Customer toilet facilities
  • Accessible toilets
  • Sign language for deaf people
  • Facilities for hard of hearing people.
  • Customer parking facilities
  • Accessible car parking
  • Staff assistance available
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin
  • Low Reception/Information counters available.
  • Parent with pushchair access
  • Alternative languages available.
  • Home visit available.

Do you or your staff offer assistance to any customer who may require it? Yes
Have any of your staff had disability equality training? No
Do any of your staff speak an alternative language? Yes
What languages do they speak? Spanish

Parking Provision

Do you have your own off road customer parking area? Yes
If Yes, do you have any designated accessible parking spaces? Yes
If Yes, how many accessible spaces do you have? 2 spaces
If you own your own off-road customer parking, do you have any allocated parent/child parking spaces? No
Can you get to the premises from the car park without crossing a road? Yes

Drop Point

Is there a safe drop-off point within 50 metres of the branch? Yes

Location Approach

Is the outside of the building well lit? Yes
Is there anything about the approach to your building that may cause difficulty for customers? No

Entrance(s)

Do you have more than one customer entrance into your building? No
Which is the most accessible entrance for wheelchair users/parents with double buggies? Main

Main Entrance

Steps, Handrails and Ramps

To enter the building will a customer encounter Stairs\Steps, Ramps, Lifts or is it all level? Ramp
If ramp: is the ramp Shallow, Moderate or Steep? Shallow
Does the ramp have an appropriate handrail on both sides? No
Does the ramp have a raised edge? Yes
 

Main Entrance - Intercom

Do you have an intercom to attract attention? No
 

Main Entrance - Door

Is the threshold level or is there a lip more than 15mm? Lip
Is the entrance via a single or double door? Single
Is the doorway wide enough for a wheelchair user to go through? Yes
Is the door able to open fully? Yes
Are the doors left open? No
Is the door automatic? No
Are the doors spring loaded? No
Do the doors open in or out? In
Is the door revolving? No
Are the doors glass? Yes
If yes, are there any markings to prevent a partially sighted person walking into the door? Yes
 

Main Entrance - Parents with Push chairs

Parents with Push chairs Yes

Inside the building

Once inside your building can a wheelchair user get to all customer areas or make use of your service unaided? Yes
Once inside your building can a person with a mobility impairment get to all customer areas or make use of your service unaided? Yes
Are you able to offer a home visit for a vehicle demonstration? Yes
Once inside, can a wheelchair user get to the payment counters (for example low counters) or can you provide an alternative such as portable chip and pin machine, a lap tray or a clipboard? Yes
Please detail what you are able to offer? Portable chip and pin machine
Once inside, can a wheelchair user get to the reception/information counter (low counters)? Yes
Is there an accessible office or area offering privacy? Yes

Building floors

Is your business on more than one floor? No
Do you have any customer areas that people will have to use steps to get to? No

Seating

Do you have an area where people can sit down and rest should they need to? Yes
Are refreshments available? Yes
Are refreshments complimentary? Yes
Is there a play area for children? No
Is there an area where a wheelchair or pushchair can be left during a test drive? Yes

Other Services

Do you offer any literature or advertising material in any of the following formats: Large Print
Audio Tapes
Can you provide any other service or facility for partially sighted or blind people? No
Have you got any induction loops for hard of hearing people? No
Can you offer any sign language interpreters? Yes
Can you provide any other service or facility for hard of hearing people or deaf people? Yes
How would you assist a hard of hearing or a deaf person, to use your business? Staff can communicate with pen and paper

Customer Toilets

Do you offer customer toilets? Yes
Have they been adapted to allow a wheelchair user to use them? Yes
Is the access to the toilets kept clear? Yes
Are the toilets on level access? Yes
Are the toilet doors automatic? No
Do the toilet doors open in, out or are they sliding? In
Can a wheelchair user get in and shut the door? Yes
Can a wheelchair be reversed alongside the toilet? Yes
Is there room for a large electric wheelchair? Yes
Are there grab rails present? Yes
Is the toilet roll holder within easy reach? Yes
Is there an assistance alarm present? Yes

Baby Changing Facilities

Do you provide baby changing facilities? No

Other Details

Fire Evacuation, please detail how you will meet the needs of disabled customers in the event of a fire: Will assist customers out of most accessible exit
Is there anyone within your business specifically responsible for disabled access? Yes
Please provide their details: Ryan Walker