Direct Enquiries The Nationwide Disabled Access Register
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Disabled Access

Direct Enquiries, The Nationwide Access Register, was developed in partnership with RADAR and the Employers’ Forum on Disability to provide people with information about disabled access in buildings and premises all across the UK. The register has expanded since its creation to include additional information for parents such as pushchair access. Direct Enquiries works with all the organisations registered, these companies provide Direct Enquiries with comprehensive information about their disabled access and facilities.

Users can search for any of these businesses nationwide, from St. Helier on Jersey to Kirkwall on Orkney, on our homepage. They can search for accessible buildings, prioritising their search using our disabled access, pushchair access and general access symbols

Below are the disabled access symbols that can be used to prioritise searches on Direct Enquiries, The Nationwide Access Register. Next to each symbol is a description of the type of disabled access it represents. Also shown below are the access symbols that can appear on a company’s results page if they have that particular facility.


Prioritising your search using the symbols below will return premises that have:

  • Disabled access facilities for partially sighted or blind people Disabled access facilities for partially sighted or blind people
  • An 'assistance dogs welcome' policy An 'assistance dogs welcome' policy
  • Disabled access facilities for wheelchair users (with assistance) Disabled access facilities for wheelchair users (with assistance)
  • Disabled access facilities for wheelchair users Disabled access facilities for wheelchair users
  • Disabled access facilities for people with mobility impairments Disabled access facilities for people with mobility impairments
  • Toilets that are accessible for disabled people Toilets that are accessible for disabled people
  • The ability to arrange sign language interpreters / communication The ability to arrange sign language interpreters / communication
  • Disabled access facilities for people that are hard of hearing Disabled access facilities for people that are hard of hearing
  • Induction loops fitted Induction loops fitted
  • Drop down / low counters / payment counters to ease access for disabled people Drop down / low counters / payment counters to ease access for disabled people
  • Car parking facilities for disabled people Car parking facilities for disabled people
  • Staff trained to help with improving disabled access Staff trained to help with improving disabled access

Additional Symbols

Many companies also provide the following disabled access facilities, which are detailed in their search results. Premises displaying these facilities have:

  • Trolleys designed to fit to wheelchairs Trolleys designed to fit to wheelchairs
  • Specialised adult changing facilities that are accessible for disabled people. Specialised adult changing facilities that are accessible for disabled people.
  • Fitting rooms that are accessible for disabled people Fitting rooms that are accessible for disabled people
  • An intercom providing communication with staffn An intercom providing communication with staff
  • Temporary ramps available icon Temporary ramps to improve disabled access
  • Accessible lift available icon A lift that is accessible for wheelchair users
  • Automatic doors present icon Automatic doors that can improve disabled access
  • Alternative services to improve disabled access Alternative services to improve disabled access