Gala Group Ltd
Darren Cook, Group Health & Safety Manager, Gala Group Ltd
"Our success ultimately relies on new and renewed memberships, so it’s imperative that we cater to our customers’ needs wherever possible to ensure their
repeat custom. Gala Bingo and Gala Casino outlets each have varied access and facilities. When the DDA came into effect we realised that the information we
had regarding access to our sites needed updating to ensure its accuracy. We decided to use the Direct Enquiries telephone assessment service, which involved
Direct Enquiries telephoning each of our locations and recording information about their facilities. As a result of this, each Gala location has a dedicated
page on the Direct Enquiries website, so customers can compare our locations and make an informed decision as to which one provides the best facilities to
meet their needs."