Direct Enquiries The Nationwide Disabled Access Register
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Direct Enquiries - Help

Prioritising your search results

Direct Enquiries access and facilities symbols screen shot

Direct Enquiries enables you to define your requirements and access needs by the use of access and facilities symbols on the home page.

When these symbols are selected (or turned on) the search results are prioritised according to the businesses that provide the facilities and access that you require.

The symbols available are shown below (Please note: these symbols change colour if you have selected a non-standard colour scheme on the ‘Access Options’ page).

Facilities for the Partially Sighted icon We provide facilities for people who are partially sighted. For example: Braille formats, large print, audio tapes etc. Facilities for the Partially Sighted icon We provide facilities for people who are partially sighted. For example: Braille formats, large print, audio tapes etc. (SELECTED)
Assistance Dogs Welcome icon Assistance dogs are welcome in our premises. Customer car parking icon We provide customer car parking.
Assisted Wheelchair Access icon Wheelchair access into our premises is possible with assistance. Customer toilets icon We provide customer toilets.
Non Assisted Wheelchair Access icon Full, non-assisted, wheelchair access into our premises is possible. Specialised adult changing room facilities icon Specialised adult changing facilities are available. These include hoists, adjustable benches and are large enough for two carers.
Facilities for the mobility impaired icon We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc. Accessible fitting rooms icon Accessible fitting rooms are available.
Accessible Toilets icon We have fully accessible toilets installed at our premises. Intercom available icon An intercom is available at the entrance providing communication with our staff.(*)
Sign Language for Deaf People icon We offer a sign language service; please ask our staff for full details. Temporary ramps available icon We provide temporary ramps to improve access to the building.(*)
Induction Loops Available icon We offer facilities for hard of hearing people. Customer lift available icon A customer lift has been provided.(*)
Induction loop available icon An induction loop has been installed to benefit our hard of hearing customers. Accessible lift available icon An accessible customer lift has been installed, improving access for wheelchair users.(*)
Accessible Car Parking icon We provide accessible car parking spaces for disabled customers. Automatic doors present icon Our premises are fitted with automatic doors to ease entry.(*)
Attachable Trolleys icon We provide trolleys designed to fit to wheelchairs, allowing customers to more freely use our services. Alternative service available icon We provide alternative services to improve access for disabled customers, please ask staff for more details.(*)
Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin icon Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low Reception/Information counters available icon Low Reception/Information counters available (*)
Alternative languages available icon Alternative languages are available.  Staff Assistance available icon Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
Parent with pushchair or pram access Our premises are accessible to parents with a pushchair or pram.  
Baby changing facilities icon We provide baby changing facilities. Accessible baby changing facilities icon Accessible baby changing facilities are available.
Hoist facilities icon We provide a hoist facility.
Roll-In Shower icon There is a Roll-In shower available. Accessible Bath icon There is an accessible bath available.
The following apply to ATMs only:
ATM with braille available icon Our ATM has braile functionality. ATM has been lowered icon Our ATM has been lowered to improve access.
ATM with audio available icon Our ATM has been equipped with an audio facility.  

(*) – Indicates that these symbols are not available in the search area but are displayed in the search results and ’More Information’ page if relevant. These additional symbols can be added or removed by registered clients in the Client Area.

When selected the colour of a symbol turns from blue to green (in the standard colour scheme), it also increases in size and gains a dark border. The symbol can also be de-selected or turned off. In this case the symbol changes from green, back to blue and the dark border is removed from the outside.